These are the terms under which you use Humble Hello. We've kept them as short and readable as we can while still covering what we need to. If anything is unclear, email us — we'd rather explain it than have you guess.
These Terms of Service ("Terms") are a legally binding agreement between you and Humble Hello, LLC ("Humble Hello," "we," "us"), governing your access to and use of humblehello.com, the Humble Hello web application, the Humble Hello Chrome Extension, our APIs, and any related services (together, the "Service").
By creating an account, signing in, or otherwise using the Service, you agree to these Terms and to our Privacy Policy. If you don't agree, don't use the Service.
You must be at least 18 years old to use Humble Hello. By creating an account, you confirm you are.
You're responsible for the security of your account, including keeping your login credentials and any API keys confidential. If you believe your account has been compromised, contact us immediately at tom@humblehello.com.
You may use Humble Hello as an individual or on behalf of an organization. If you're using it for an organization, you confirm you have authority to bind that organization to these Terms.
You retain ownership of all content you provide to or generate through Humble Hello, including your contacts, journal entries, drafts, notes, and any data we sync from your connected accounts ("Your Content").
You grant us a limited license to host, store, process, transmit, and display Your Content solely to provide the Service to you. We don't use Your Content for any other purpose.
When you import contacts, sync from Google or Microsoft, save someone via the Chrome Extension, or otherwise add a contact to Humble Hello, you are processing personal information about another individual. You are the data controller for that information; Humble Hello is the data processor. This means you are responsible for ensuring you have a lawful basis under applicable laws (GDPR, CCPA, CAN-SPAM, and others) to collect, store, and communicate with that contact. We provide the tools; you decide how to use them.
Humble Hello is built for genuine relationship-building, not bulk prospecting, cold outreach to harvested lists, or anything that would feel spammy to the recipient. When you signed up, you committed to authentic outreach only — we take that seriously.
You agree not to use the Service to:
We reserve the right to suspend or terminate accounts that violate these rules. Repeated violations or use of the Service for fraudulent or illegal purposes will result in immediate termination without refund.
Humble Hello offers a Free tier with usage limits, and paid tiers (Pro and Growth) with expanded features and limits. Current pricing is listed at humblehello.com/plans and may change with notice.
Paid subscriptions renew automatically — monthly or annually — until you cancel. Charges are made by Stripe to the payment method on file. You can cancel any time from Settings; your subscription remains active through the end of the paid period, after which it will not renew.
We don't offer refunds for partial periods. If you cancel mid-month, you keep access until your billing period ends.
Handwritten cards and gifts sent through Humble Hello are billed at cost, separately from your subscription. Card costs (currently $4.75 per card via Handwrytten) and gift costs are charged to your payment method when sent. Card and gift spend is yours, not ours — we don't mark it up.
Free trials of paid tiers are available. At the end of a trial, your account converts to the Free tier unless you've added payment and selected a paid plan. We won't bill you without your explicit selection.
If a payment fails, we'll attempt to retry and notify you. After repeated failures, your account will be downgraded to the Free tier. Your data is preserved; you don't lose anything.
We do our best to keep Humble Hello running well, but we don't guarantee it'll be perfect or uninterrupted. The Service is provided "as is" and "as available." We may add, change, or remove features at any time. When we make material changes, we'll let you know.
We rely on third-party services to operate Humble Hello (Google, Microsoft, Stripe, Anthropic, Handwrytten, Supabase, Vercel, and others). If those services fail or change their terms in ways that affect us, we may need to change or limit features accordingly.
We may suspend or terminate the Service at our discretion, including for scheduled maintenance, abuse investigations, or in response to legal demands. We'll give you reasonable notice when practical.
You can cancel your account at any time from Settings. We may terminate your account if you violate these Terms, fail to pay, or engage in fraudulent or illegal activity.
After termination:
You can export all of your data via Settings before canceling, or by emailing tom@humblehello.com.
Humble Hello, including the application, the Chrome Extension, our name, our logo, our content, and the underlying technology, is owned by Humble Hello, LLC and protected by copyright, trademark, and other laws. We grant you a limited, non-exclusive, non-transferable license to use the Service in accordance with these Terms.
You may not copy, modify, distribute, sell, lease, or create derivative works from the Service or our content, except as expressly permitted.
Feedback is welcome and appreciated. If you give us feedback or suggestions, you grant us the right to use them without restriction.
Humble Hello connects to and integrates with third-party services like Google Workspace, Microsoft 365, Stripe, LinkedIn, and others. Your use of those services is governed by their own terms, not ours. We're not responsible for their availability, accuracy, or actions.
If a third-party service revokes our access (for example, if you disconnect your Google account), related Humble Hello features may stop working. We'll do our best to handle this gracefully.
The Service is provided "as is" without warranties of any kind, express or implied. We don't guarantee that the Service will be error-free, uninterrupted, secure, or that it will meet your specific requirements.
We don't guarantee the accuracy of contact data, AI-generated drafts, relationship scores, life-event detections, or any other output of the Service. You're responsible for reviewing what we surface and using your judgment before acting on it.
Cards, gifts, and other physical items are fulfilled by third parties. We don't guarantee delivery times, content, or quality beyond what those vendors warrant.
To the maximum extent permitted by law, Humble Hello and its founder will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages — including lost profits, lost data, or loss of business — arising out of or relating to your use of the Service, even if we've been advised of the possibility of such damages.
Our total liability for any claim arising under these Terms is limited to the greater of $100 or the amount you paid us in the 12 months before the claim arose.
Some jurisdictions don't allow these limitations. If you're in one, our liability is limited to the maximum extent permitted by law.
You agree to indemnify and hold Humble Hello, LLC and its founder harmless from any claims, losses, liabilities, damages, and expenses (including reasonable legal fees) arising out of:
These Terms are governed by the laws of the State of Indiana, without regard to its conflict-of-law principles. Any dispute arising out of or relating to these Terms or the Service must be brought in the state or federal courts located in Marion County, Indiana, and you consent to the personal jurisdiction of those courts.
Before filing a lawsuit, please contact us at tom@humblehello.com to try to resolve the issue. We genuinely prefer talking it out.
We may update these Terms as the Service evolves. When we make material changes, we'll email you and update the version number at the top of this page. Your continued use after a material change constitutes acceptance of the updated Terms.
If you don't agree with a change, your remedy is to stop using the Service and cancel your account.
Entire agreement. These Terms, together with our Privacy Policy, are the entire agreement between you and us regarding the Service.
Severability. If any provision is found to be unenforceable, the rest of the Terms remain in effect.
Waiver. Our failure to enforce a provision isn't a waiver of our right to enforce it later.
Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets.
No agency. We're independent contractors. Nothing here creates a partnership, joint venture, employment, or agency relationship between us.